Please read the following to learn more about our data collection policies and practices:
- How information is collected.
- How we use the information we collect.
- With whom the information may be shared.
- The choices you have about the collection and use of your information.
- The security precautions are in place to protect against the loss, misuse, or alteration of your information.
- Links to other Websites.
- International Users.
- Limitation of Liability.
- Correcting and updating personal information.
- Information collected from children under age 13.
Types of information that may be collected
The Personal Information collected will vary depending on the nature of your interactions with the Digital Services and your specific requests, but it may include your name, email address, mailing address, phone number, or other information that can be used to identify you personally. If you are applying to become a Franchisee, we will need to collect significantly more detailed information from you, including financial information.
If you provide Personal Information through the Digital Services, a profile will be created for you (and your dog, if applicable) in our database. If a profile is created, we may combine information we or our Franchisees receive from you or about you from various sources (including your transactions at Facilities, online or offline) in your profile.
When you use the App, the App may collect Personal Information you choose to provide, in order for us to provide other services to you. If you complete a doggy day care reservation or request for services using the App, our Franchisees may collect your name, email address, phone number, and other information, and we will have access to such Personal Information within our shared database.
If you complete an enrollment form for your dog or apply for a job with Barkley Ventures Franchising LLC or one of the Franchisees, you may provide us or the Franchisee with Personal Information such as your name, address, email, phone number, background, criminal record, or other information. Any information provided to BVF in an enrollment form or job application will be managed in accordance with applicable laws and regulations.
Under the Franchise Agreement, Franchisees are obligated to comply with all applicable laws and regulations. However, we cannot guarantee that our Franchisees will do so.
How is information collected?
Information may be collected in several different ways through the Digital Services, including but not limited to those described below:
Information You Voluntarily Provide
In most cases, we will only obtain Personal Information through the Digital Services if you voluntarily provide it to us, for example, if you create an account with one of the Facilities, subscribe to our emails, enter a promotion, or request information from us or a Franchisee.
IP Addresses and Click-stream Data
We may collect IP addresses, click-stream data, length of session, browser settings, and other information related to your use of the Digital Services for purposes of system administration, to improve the Digital Services, to report aggregate information to potential business partners or sponsors, and for other internal uses related to the Digital Services. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request pages from the Site, our computers log your IP address. Click-stream data is information collected when you visit different pages on the Digital Services. Click-stream data may include information such as the page served, the time, the source of the request, the type of browser, the preceding page view, and other non-personal information. This data helps us analyze how visitors arrive at the Digital Services, what type of content is most popular, and other information about the usage of the Digital Services.
Cookies and Similar Technologies
How do we use the information we collect?
We internally use information about our visitors and customers to improve our service offerings, for our marketing and promotional efforts, to statistically analyze Digital Service usage, to improve our content and service offerings, and to customize the content and layout of the Digital Services. We believe these uses allow us to improve the Digital Services and provide better service to our customers. We or the Franchisee to which you have provided Personal Information may use your email address and mailing address or phone number to contact you regarding a reservation or inquiry you have made using the Digital Services, regarding issues with a transaction, satisfaction with the Digital Services and/or our products and services and to provide further information regarding additional events, products and/or services we believe would interest you. We also may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.
To whom may the information be disclosed?
Information we collect may be disclosed to a variety of parties, depending upon the purpose for which the information was provided. In addition, in many circumstances, you may provide Personal Information directly to third parties (such as the Franchisees or third-party service providers who process payment transactions on our behalf), which may share certain information with us. In order to process your requests, we may also provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process a payment transaction you have initiated.
We may access or use your information, and we may share such information with our current or future affiliated and related companies, Franchisees, or carefully selected third parties, to provide you with offers, information, promotions, or marketing communications in which we think you may be interested. You may opt-out of having your information shared or used for marketing purposes by following the instructions below under “What choices do I have about my information?”
What choices do I have about my information?
At any time, you may opt-out of having your information provided to third parties for marketing or other commercial purposes, and opt-out of other communications from us. You can unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in every email. You may opt out of all Personal Information sharing with third parties for marketing purposes by emailing us at email@example.com or by sending a letter to us at the address below. If you wish to opt-out of communications from a specific Facility, please contact that Facility/Franchisee directly via the email links or other contact information on that Facility’s specific Site. Please note that we do not currently have a centralized opt-out mechanism applicable to all of our Franchisees and our various businesses, services, and locations, so you will need to contact specific Franchisees directly.
To obtain a list of the Personal Information that BVF holds about you, please send a written request for this information, including your name, address, email address, and phone number, with your signature, to us at the address below. You may review, change, or request the deletion of your Personal Information and preferences. We will then take all reasonable efforts to correct or remove your Personal Information from our active database.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
We have implemented reasonable security measures to safeguard the Personal Information you provide us. The Digital Services are protected with industry-standard encryption software – SSL, though our servers are not encrypted. Please keep in mind that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your information will remain secure. You understand that your use of the Digital Services and submission of information to us or a Franchisee is at your own risk.
Links to other websites
Limitation of Liability
By providing us with any Personal Information you expressly and unconditionally release and hold harmless BVF and its current and former parents, subsidiaries, affiliates, related companies, franchisees, and each of their respective current and former shareholders, members, partners, directors, officers, employees, agents, predecessors, successors and assignees from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your Personal Information. In addition, while we take reasonable steps to prevent third-party companies from making unauthorized use of your Personal Information, we cannot be held liable for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse thereof by those third parties.
Correcting and updating personal information
You may correct, update or remove the Personal Information you have provided to us by sending an email to firstname.lastname@example.org, or by contacting us by mail at the address below.
A special note for parents concerning privacy
The Digital Services are intended for general audiences and are not directed to children. If we discover that one of our users is under the age of 13, in accordance with the Children’s Online Privacy Protection Act (“COPPA”), we will not collect, use or share any of the child’s Personal Information (as defined by COPPA) unless we first notify the child’s parent and obtain the parent’s consent as required by COPPA. However, we reserve the right to block access to certain features of the Digital Services (and any associated collection of Personal Information) if we learn that a child is under age 13, rather than seeking parental consent as described above.
Parents have the right to review, edit, request the deletion or prevent further collection or use of their children’s Personal Information. Parents may also choose to agree to the collection and use of their child’s information, but not allow disclosure of such information to third parties unless it is inherently part of the Digital Services, in accordance with COPPA. Parents may request any of these actions, or make inquiries regarding our privacy practices, by sending an email to email@example.com, or writing to us at the address below.
Barkley Ventures Franchising LLC
PO Box 14217
West Allis, WI 53214
Updated on August 23, 2018